Returns:
Cloe’s
products are guaranteed against any flaws in workmanship or
materials. If you need to exchange a product please contact
Cloe’s immediately.
Return
your item to :
Cloe's
Collars
24907 Richmond Hill Rd.
Conifer, CO 80433
Returned Product must be unused and returned within 10 days,
tags still attached. Cloe’s will issue a replacement, exchange
OR return of your payment. You must contact us before returning
your product. There is a Minimum of 20% restocking fee if not
due to Cloe’s error. Please Measure your pet correctly. Please
see “
How to measure”.
for more information.
Return shipping will not be refunded.
Processing:
We
process your order as soon as possible. Your item is handmade so
please allow 2-3 working days for a shipping notice. We do try
our best to have all of the wonderful fabric on hand, but
sometimes, we just can’t seem to keep up. We will always notify
you if a fabric is backordered or out of stock.
Contacting Us: 
To help
keep costs down we only use email. If we have a question we will
either email or call you for the answer. Please feel free to
email any questions you have, we always reply. If have
emailed us and there was no reply, please check you spam
blocker. Remember to add our email address to you “contact” list
so our mail can come through.
Shipping:
All out of US ( excluding Canada ) orders are subject to $10.00 handling fee. We
will ship as REGISTERED MAIL to ensure the arrival of the package.
We use USPS with delivery confirmation. Please
allow 3-7 days, after receiving your shipping notice, for you
package to arrive. All orders are packaged in adorable gift
boxes, wrapped in paw print tissue paper and spring fill. So
having your gift shipped to a friend is as easy as ordering. We
can discount shipping on large orders, please contact us first.
Shipping Rates:
Order Total |
S & H |
$5.00 to $15.00 |
$4.95 |
$15.01 to $25.00 |
$6.95 |
$25.01 to $35.00 |
$7.95 |
$35.01 to $45.00 |
$8.95 |
$45.01 to $60.00 |
$9.95 |
$60.01 to $75.00 |
$10.95 |
$75.01 to $90.00 |
$11.95 |
$90.01 to $100.00 |
$12.95 |
$100.01 to $120.00 |
$14.95 |
$120.01 to $140.00 |
$15.95 |
$140.01 to $160.00 |
$17.95 |
$160.01 to $180.00 |
$18.95 |
$180.01 to $200.00 |
$19.95 |
Orders over $200.00 |
$20.00 |
Wholesale Orders:
We do not offer wholesale at the present time, however,
we do have a few boutiques that purchase our products and we give discounts
on shipping. Please contact us before placing an order.
What
are restocking fees?
Because Cloe’s offers so many options on each collar,
we find it very difficult to find another buyer that wants the same buckle,
size and embellishments that you have chosen. But, we are in the planning
process of a Brink/Mortar store and will no longer have these fees once
everything is in place.
Privacy with your information:
We want to keep our clients happy, so we promise never to distribute
your information to any other parties. You have our word!
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